VILLAGE
CLUB * * * * Domaine
du Colombier
1052 Rue des Combattants en Afrique du Nord
83600 FREJUS FRANCE
Tel : 04.94.51.56.01 Fax : 04.94.51.55.57 www.clubcolombier.com
email: info@clubcolombier.com
General sales conditions
In order to become eligible to use the services provided by Yelloh! Village Domaine du Colombier, we request that you read the following general conditions carefully. These conditions govern the sale of holidays, and take effect from the moment the order is made. By reserving a holiday, you agree to comply fully with our general conditions.
BOOKING CONDITIONS
o The reservation becomes effective solely with the agreement of the Village, upon receipt of the deposit and either upon receipt of the booking contract duly completed and signed, or upon your agreeing to the general conditions of sale when booking on-line.
o Yelloh! Village Domaine du Colombier is not bound by bookings unless Yelloh! Village Domaine du Colombier has accepted them. Yelloh! Village Domaine du Colombier is free to accept or to refuse bookings, depending on availability, and, in general, depending on any circumstance that is likely to be prejudicial to the execution of the booking made. Yelloh! Village Domaine du Colombier offers family holidays, in the traditional sense, and the accommodation has been specially designed to this effect. Yelloh! Village Domaine du Colombier reserves the right to refuse any booking that might contravene or attempt to pervert this principle.
o Booking of camping pitches or rented accommodation is made strictly on a personal basis. You may not under any circumstances sub-let or transfer your reservation without the prior consent of the Village.
o Minors must be accompanied by their parents or legal guardians.
Camping pitches
o The basic package includes the pitch for the tent, caravan or camper for 1 or 2 people, access to the toilet blocks and to the residential facilities.
Renting
o The rental accommodation includes equipment. The basic package is from 2 to 8 places, depending on the type of accommodation and the Village.
o Yelloh! Village Domaine du Colombier campsites reserve the right to deny access to the village to groups or families whose number exceeds the capacity of the accommodation rented.
Booking fees
o Yelloh! Village Domaine du Colombier does not charge booking fees for rented units. Booking fees may be waived for camping pitches, depending on the Villages (see the Village Price Lists).
PRICES AND TOURIST TAX
o The prices indicated are effective for the 2010 season. They are for one night and are quoted in euros, including VAT (see the first page of the price list for what is included in our prices).
o The tourist tax varies according to the local council (see Village Price-List pages). The price may be modified without warning.
CONDITIONS OF PAYMENT
o For bookings made over 30 days before the start of the holiday, a deposit of 25% of the total price of the facilities reserved must be paid to the Village at the time of booking. The balance must be paid to the Village, at the latest, by 30 days before the start of the holiday.
o For bookings made less than 30 days before the date of the start of the holiday, payment must be made in full at the time of booking with the Village.
CANCELLATION AND ALTERATIONS
1. Booking alterations
o Alterations to your booking may be made at no cost, subject to availability in the same Yelloh! Village Domaine du Colombier.
o In the absence of any notification from you regarding a change of arrival date, the accommodation may be made available for sale again 24 hours after the arrival date specified on the contract, and you will consequently forfeit your booking.
2. Unused facilities
Any stay that is interrupted or cut short (late arrival, early departure) by you shall not give rise to reimbursement.
3. Cancellation by Yelloh! Village Domaine du Colombier
In the event of cancellation by Yelloh! Village Domaine du Colombier, except in the case of force majeure, the stay will be reimbursed in full. This cancellation shall nevertheless not incur the payment of damages and interest.
4. Cancellation by the camper
Any cancellation of a booking must be made in writing (recorded delivery) to your Yelloh! Village Domaine du Colombier. Reimbursement of sums paid shall take place after deduction of the amounts specified below.
If the cancellation occurs:
o Over 30 days before the start of the stay: the prepaid deposit shall be retained by the Village.
o Less than 30 days before the start of the stay: the total cost of the stay shall be retained by the Village.
YOUR STAY
1. Arrival
o Days of arrival vary according to the Villages or periods (refer to particular conditions of each Village).
o Rental accommodation: On the day of your arrival in the Yelloh! Village Domaine du Colombier, you may check in from 5:00 pm, and you will be required to pay a deposit on being handed the keys to your accommodation (credit card).
2. During your stay
It is the camper's responsibility to take out insurance: the Village accepts no responsibility in the event of theft, fire, bad weather, etc., or in the event of any incident concerning the civil responsibility of the camper.
All clients must comply with the provisions of the internal regulations.
Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting him.
3. Departure
o Rental accommodation: On the day of departure specified in your contract, the accommodation must be vacated before 10:00 am. The accommodation shall be left perfectly clean, and the inventory may be checked. Any breakage or damage shall be payable by you, along with any repairs to the premises, if that should prove necessary.
At the end of your stay, the deposit shall be refunded to you after deduction of compensation retained, on production of supporting invoices, against possible damage ascertained during the departure inventory. The retention of the deposit does not preclude additional compensation in the event of the expenses being greater than the amount of the deposit.
o Rental accommodation: In the event of the accommodation not having been cleaned before your departure, a fixed cleaning charge of 65€, including taxes, shall be demanded of you.
o For any delayed departure, you may be charged for an additional day at the price applicable for that night.
PETS
Pets - apart from Category 1 and 2 dogs (dangerous) - are admitted in Yelloh! Village Domaine du Colombier, for a supplement payable at the time of booking. When admitted, they must be kept on a lead at all times. They are prohibited from swimming-pool areas, in food shops, and in the buildings. Dogs' and cats' vaccination certificates must be up to date.
LAWSUITS
In the event of any dispute, the Fréjus tribunal alone has jurisdiction.
Any potential complaint concerning non-compliance of facilities with regard to contractual obligations must be notified in writing (recorded delivery) to the management of the Village concerned or to Yelloh! Village within 30 days of the end of the stay.
YELLOH! VILLAGE DOMAINE DU COLOMBIER'S RESPONSIBILITY
The client acknowledges that Yelloh! Village Domaine du Colombier may not be held responsible for any false information supplied by its partners or by any third party that might be specified in the Yelloh! Village Domaine du Colombier brochure or on the Domaine du Colombier and Yelloh! Village website, concerning the residential premises, and particularly its photographs, descriptions, activities, leisure activities, services and dates of operation.
All photographs and text used in the brochure or on the Domaine du Colombier and Yelloh! Village website are non contractual. They are for information purposes only.
Certain activities and facilities offered by the Yelloh! Village Domaine du Colombier and specified in the brochure description may be cancelled, particularly when due to adverse weather conditionsor force majeure, as defined by French law.
DATA PROCESSING AND LIBERTIES
The information that you provide us with at the time of your booking will not be transmitted to any third party. Yelloh! Village Domaine du Colombier shall treat this information as confidential. It shall be used solely by the Yelloh! Village Domaine du Colombier internal services, for processing your order and to reinforce and personalise communication and the services offered to Yelloh! Village Domaine du Colombier clients concerning your centres of interest.
In accordance with the data protection law of 6 January 1978, you have the right to access, rectify and challenge personal data concerning you. To this purpose, you simply need to write to us at the following address, indicating your surname, first name, and address:
Domaine du Colombier - 1052 rue des Combattants en Afrique du Nord - 83600 FREJUS
Yelloh! Village
BP 68
F - 30220 Aigues-Mortes
CANCELLATION GUARANTEE
Cancellation fees may be covered by cancellation policies offered by the village, for a fee of €10 including taxes per holiday for a camping pitch or for €2 including taxes per night for rental accommodation.
Should one of the following events occur before your departure:
-serious illness, serious accident or death of
a member of your family,
-complications of pregnancy before the 7th month,
-extensive material damage to your own property
rendering your presence absolutely necessary,
- redundancy,
- accident to or total theft of your vehicle and/ or your caravan occurring on your direct route to the place of stay,
- cancellation or modification of holiday dates by the employer
You will be refunded as follows:
- You will be reimbursed 25% of the deposit (not including eventual reservation costs and insurance) in the case of an event occurring between the date of boo king and the 30th day before the planned date of taking up use of the facilities.
- 100% of the paid amount (not including eventual reservation costs and insurance) in the case of an event occurring less than 31 days before that date.
During your stay, if one of the above eventualities occurs, compelling you to cut short your stay, you will be refunded by the sum corresponding to the part of your stay that has not been effected and already charged for by the campsite.
In case of accident:
Advise the campsite in writing (recorded delivery) within 24 hours, as soon as you know of any eventuality that will prevent your departure. Within 48 hours, advise the insurance company, providing written proof of the accident.